Jurakuen

Legal Disclosure Based on Specified Commercial Transactions Act

Jurakuen

In accordance with the Specified Commercial Transactions Act, we provide the following disclosure:
Last Updated: September 5, 2025

Seller

Jurakuen

Representative

President & CEO Yoshihisa Mochizuki

Address

〒417-0812 485-2 Sakai, Fuji City, Shizuoka Prefecture

Contact Information

TEL: 0545-34-0614 Business Hours: Weekdays 10:00-18:00 (Excluding weekends and holidays) Email: [Email Address]

Shipping:

  • Nationwide flat rate $4 (tax included)

Payment Methods

  • Credit Cards (VISA, MasterCard, JCB, American Express, Diners Club, Discover)
  • Apple Pay
  • Google Pay

Payment Timing

  • Credit Card: Upon order confirmation
  • Apple Pay: Upon order confirmation
  • Google Pay: Upon order confirmation

Product Delivery Schedule

  • In-stock items: Ships within 3-5 business days after order confirmation

※Excludes weekends, holidays, year-end/New Year, Golden Week, and Obon periods ※Delays may occur due to weather or traffic conditions

Returns & Exchanges

Returns & exchanges accepted in the following cases:

  • When there are clear defects or damages to the product
  • When a different product from your order is delivered
  • When contacted within 7 days of product arrival

Returns & exchanges not accepted in the following cases:

  • Returns due to customer preference (food products)
  • When 8 or more days have passed since product arrival
  • Opened or used products
  • Products damaged or soiled due to customer responsibility

Return & exchange shipping costs:

  • When due to our responsibility: We cover the cost
  • When due to customer preference: Customer covers the cost

Personal Information Handling

Personal information received from customers is used only for product shipping, communication, and our notifications, and will not be transferred or provided to third parties. Please refer to our "Privacy Policy" for details.

Other Information

  • Product colors may appear different from actual products depending on your monitor
  • Product specifications and prices may change without notice
  • Services may be temporarily suspended due to system maintenance
  • Matters not specified in this disclosure shall be governed by the Consumer Contract Act and other applicable laws
Jurakuen